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Frequently Asked Questions

How can I find the Versona Accessories store nearest to me?
Click here for our store locator.

What are Versona Accessories’ store hours?
Most Versona Accessories stores are open 10 a.m. to 9 p.m. Monday through Saturday and 1 p.m. to 6 p.m. Sunday. However, hours may vary by individual store. Please call your local Versona Accessories store for its specific store hours.

Which credit cards are accepted at Versona Accessories?
Versona Accessories stores accept MasterCard, Visa, and American Express.

Does Versona Accessories have a gift card?
Yes! Versona Accessories gift cards can be purchased at any Versona store or at www.VersonaAccessories.com.

Can I purchase a Versona Accessories gift card online?
Yes! Versona Accessories gift cards are now available for purchase online in the amount of $25 to $999, for use in our retail stores – click here to purchase. Versona Accessories gift cards may be redeemed at any of our Versona Accessories retail stores. Gift cards cannot be used to purchase gift cards. Gift cards are not redeemable for cash except where required by law, and may not be applied as payment on any account. Lost, stolen, altered, or damaged gift cards will not be canceled or replaced without the required proof of purchase. We do not charge sales tax on the purchase of gift cards; however, items paid for with a gift card will be charged applicable sales tax. Versona gift cards cannot be returned or exchanged.

What are my payment options when purchasing a Versona Gift Card online?
We accept the following payment options: Visa, MasterCard, American Express, and Discover cards.

Where can I send a Versona Accessories gift card?
Gift cards may be sent to any valid shipping address in the Continental United States.

One shipping address per transaction. If shipping to multiple addresses, please place separate orders.

What are the shipping options for Versona Accessories gift cards?
We offer two shipping options – Standard Delivery and Express Delivery.

There is no charge for standard delivery. Orders placed by 2 p.m. EST Monday through Friday will be delivered by the U.S. Postal Service within 4 to 9 business days, pending credit card authorization and verification. Add one business day for orders placed after 2 p.m. EST. Orders placed on weekends or holidays will be processed the next business day. Standard Delivery orders are mailed U.S. Postal Service and can not be tracked. All orders are subject to a verification process and any information submitted that does not verify with a customer's financial institution may cause delay.

Express delivery can be purchased for $11.99. Orders placed by 2 p.m. EST Monday through Friday will be delivered by FedEx within two business days, pending credit card authorization and verification. Add one business day for orders placed after 2 p.m. EST. Orders placed on weekends or holidays will be processed the next business day. All orders are subject to a verification process and any information submitted that does not verify with a customer's financial institution may cause delay.

How can I check the balance of my Versona Accessories gift card?
Call 1-800-526-9169 to check your balance.

I have a question about my Versona Accessories gift card.  Who can I contact?
Contact customer service at 704-554-8510 Monday through Friday 8 a.m. to 5 p.m. EST excluding holidays, or you may email us giftcardsupport@catocorp.com.

How do I find out about employment opportunities at Versona Accessories?
We have many exciting career opportunities in field management and corporate support. Click here for more information.

Can I order items from a catalog?
Our merchandise is only available for sale in our Versona Accessories stores. In order to maintain our exceptional values, we do not offer online, catalog or mail orders at this time. Click here for our store locator.

Can I order items online?
Our merchandise is only available for sale in our Versona Accessories stores. In order to maintain our exceptional values, we do not offer online, catalog or mail orders at this time. Click here for our store locator.

What is the return policy at Versona Accessories?
With an original receipt: We will honor a refund in the original form of payment within 60 days of purchase. After 60 days, a refund will be issued at the current selling price.
Without an original receipt: We will issue an exchange or store credit at the current selling price. Washed and/or worn merchandise cannot be returned unless defective.

How can I be a model for Versona Accessories?
Versona Accessories uses professional modeling agencies throughout the country. If you are interested in modeling, we suggest you contact a professional agency.

Are there franchise opportunities for Versona Accessories?
Versona Accessories stores are corporately owned. We do not offer franchises.

I'm having trouble viewing certain parts of your web site, what should I do?
The Versona site is optimized for browser versions Internet Explorer 7.0, Firefox 3.0 and higher.

What is your web site's privacy policy?
Click here for the VersonaAccessories.com privacy policy.

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